Payment is usually taken from your bank account at the time you place your order through our online shop.

Once the payment has been successfully completed, you will receive an order confirmation by email. If your payment is declined or does not go through, the order will not be processed until payment has been completed successfully.

If you receive a damaged item or the wrong product, please contact us as soon as possible after delivery.

Please provide your order number, a clear description of the issue, and photos of the product and packaging. This will help our team review the problem quickly and arrange the best solution.

Once we have checked the details, we will advise you on the next steps, which may include a replacement, exchange, return, or refund depending on the situation.

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to help, but changes or cancellations may not be possible once your order has been processed, packed, or dispatched.

If your order has already been sent out, you may need to follow our returns process after receiving the item. Please include your order number when contacting us so our team can check the status quickly.

Package tracking allows you to check the delivery progress of your order after it has been dispatched.

Once your order has been shipped, you may receive a tracking number or tracking link by email. You can use this to see updates such as when your parcel has left the warehouse, where it currently is, and the estimated delivery date.

Please note that tracking information may take some time to update after dispatch. If you have not received tracking details, or the tracking link is not working, please contact us with your order number and our team will be happy to help.